Privacy Policy

This privacy policy describes how Kuwait Horizon Tours collects, uses, and protects the information you provide when you use our online platform and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect various types of information to provide and improve our services. This includes information you provide directly to us, such as when you book a tour, reserve a hotel, request visa assistance, arrange transportation, or contact us. The types of personal data we may collect include:

Contact information (name, address, phone number, email address)
Identification details (date of birth, passport information, nationality)
Payment information (credit card details, billing address)
Travel preferences and special requests (dietary needs, accessibility requirements)
Information necessary for visa processing
Correspondence you send us

We also automatically collect certain information when you visit our site, such as:

Usage data (IP address, browser type, operating system, pages visited, time spent on site, referral sources)
Information collected through cookies and similar tracking technologies (please see our section on Cookies below).

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and fulfilling the services you request (processing bookings, arranging travel, handling payments)
Communicating with you about your bookings, inquiries, and our services
Managing your account and preferences
Improving our services and online platform
Conducting market research and analysis
Complying with legal obligations and requirements (e.g., for visa applications, security)
Detecting and preventing fraud and other illegal activities
Sending you promotional materials or information about services we believe may interest you, where you have provided consent or where permitted by law.

Legal Basis for Processing

We process your personal data based on several legal grounds:

Performance of a contract: Processing is necessary to provide the services you have booked or requested.
Legitimate interests: Processing is necessary for our legitimate business interests, such as improving services, preventing fraud, and direct marketing (where applicable), provided these interests do not override your fundamental rights and freedoms.
Consent: We may rely on your explicit consent for certain types of processing, particularly for sending marketing communications or processing sensitive personal data.
Legal obligation: Processing is necessary to comply with applicable laws and regulations.

Sharing Your Information

We may share your personal data with third parties only when necessary to provide the services you have requested or as required by law. This may include:

Service providers (hotels, airlines, car rental companies, transport providers, tour operators, visa agents) who need the information to fulfill your bookings and travel arrangements.
Payment processors to complete transactions.
Government authorities or regulatory bodies for legal compliance, visa processing, security, or other requirements.
Third-party vendors who provide services to us, such as IT support, analytics, or marketing services, acting under strict confidentiality obligations.
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We ensure that third parties with whom we share your data provide adequate levels of data protection.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

International Data Transfers

As a tourism company providing international services, your data may be transferred to and processed in countries outside of your country of residence or the country where the data was originally collected. These countries may have data protection laws different from those in your jurisdiction. When we transfer your data internationally, we take steps to ensure it is protected by implementing appropriate safeguards, such as standard contractual clauses approved by relevant authorities or relying on the recipient country's adequacy status.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data.
The right to restrict the processing of your personal data.
The right to object to the processing of your personal data (e.g., for direct marketing).
The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
The right to withdraw consent at any time, where processing is based on consent.
The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to function effectively, improve user experience, and analyze site traffic. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

Links to Other Websites

Our online platform may contain links to third-party websites. This privacy policy applies only to our service. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our site.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at our physical address:

Kuwait Horizon Tours

38 Fahad Al Salem Street, 7th Floor

Kuwait City, Capital Governorate, 13001

Kuwait